Training and Technical Assistance
Expert consulting, training, and coaching to transform the delivery of primary care
Today’s health care landscape is one of continual reinvention, rapid technological change, and uncertainty. At the same time, the demand for high-quality, cost-effective care has never been greater. PCDC’s Performance Improvement team works with primary care providers and practices across the United States to improve health outcomes for patients and communities by implementing new, effective, and cost-saving efficiencies – and to collaborate better with the patients and communities they serve.
supported in Patient-Centered Medical Home (PCMH) recognition
We know health care is constantly changing.
Providers face increasing complexity to meet their communities’ needs. Factors include state and federal agencies introducing new rules and regulations, insurance plans creating new incentives and payment models, and new pressures to focus on social determinants of health, chronic disease, and behavioral health.
We provide expert technical assistance, training, and coaching to help providers thrive.
PCDC’s Clinical and Quality Partners team supports providers with solutions and strategies to navigate this environment. Our work is rooted in the belief that quality care is transformational and a cornerstone of healthy, thriving communities. Our team partners with organizations to help them provide high-quality, whole-person care that ultimately improves health outcomes, reduces costs, and increases health equity.
We understand the day-to-day challenges of providing care.
PCDC has a long history of supporting independent practices, federally qualified health centers, physician groups, behavioral health providers, AIDS service organizations (ASOs), health systems, accountable care organizations, and other groups to address the following common challenges:
|Training and developing staff
New complexity means new requirements for staff. Whether at a small practice, health center, or hospital setting, staff need to know the latest tools to stay safe and support their community. Learn more.
|Understanding and performing in insurance plans quality reporting and performance
Insurance plans are constantly changing – it can be challenging to understand the terms of your contracts and maximize benefits to your practice and patients. Learn more.
|Launching and funding new programs and practices
Opening new sites, launching new programs, and upgrading systems requires access to funding and understanding options for optimizing your current resources. Learn more.
|Serving HIV+ communities
The U.S. is increasingly close to ending the HIV epidemic, but persistent barriers to prevention and access remain. Learn more.
|Achieving PCMH recognition
Patient-Centered Medical Home recognition is the foundation for providing high-quality care and can be beneficial to a practice’s bottom line. Learn more.
|Ensuring open access to critical services
The increasing prevalence of chronic disease and behavioral health continues to strain providers. Learn more.
|Balancing practice operations and revenue cycle
Coding and billing have only become more challenging. More services are reimbursable, but each comes with its own requirements. Learn more.
|Integration BH and Primary Care
Primary care providers reach only a fraction of those requiring services for depression, anxiety, and other common behavioral health conditions. Meanwhile, those living with serious mental illness, who are often seen in behavioral health settings, typically lack access to adequate primary care. Learn more.
|Reducing Emergency Department and inpatient utilization
Many communities rely on the emergency department for regular access to care. This leads to fragmented, costly care for patients, families, and providers. Learn more.
|Addressing social determinants and other non-medical needs
Access to housing, food, and transportation is out of reach for many patients. Defining your organization’s role in solutions is the first step. Learn more.
|Maximizing care coordination and care management programs
Nurses, social workers, community health workers, and peer support specialists: All can have an impact, but finding the right mix is not easy. Learn more.
|Integrating telemedicine and other remote care options
Patients can be frustrated by getting access to their providers. Integrating new points of access can create new avenues for care. Learn more.
We can help in a variety of ways.
PCDC’s Clinical and Quality Partners team delivers its expertise through training, technical assistance, and in-depth consulting engagements. We tailor each engagement to meet organizations’ strategic and operational goals; most engagement include pain points assessments, customized engagement plans, and comprehensive sustainability plans. Our work has been supported by HRSA, CDC, CMS, state governments, payers, and individual providers.
PCDC maintains a robust set of resources and guides for health care organizations. Our upcoming webinars are also available to organizations and their teams.