Consulting & Training

In 2021, we worked with 20 behavioral health organizations that are a part of the Advanced Health Network/Recovery Health Solutions Independent Practice Association to better utilize health information exchange data. One of the organizations, VIP Community Services (VIP), was able to reduce preventable visits to the ED from 12 ED visits to 1 for seven clients by the end of the project.

We recently closed on a $3.65M recapitalization loan to refinance an existing PCDC loan to Henry J. Austin Health Center (HJAHC), the largest non-hospital based ambulatory care provider in Trenton, New Jersey. We also funded renovations and construction for their main site, including a behavioral health counseling suite, three multi-purpose rooms for group therapy, patient education and provider and staff training, and expanded pharmacy.

We support small practices to sustain their vital role in underserved communities by offering individualized advice and support. One small physician-owned practice that received help was Jamaica Family Medicine in Queens, New York. The staff was overworked and had to turn clients away. To remedy this workflow, we offered workforce development trainings and protocols. By the end of their engagement with us, the practice had increased its efficiency so much that the site doubled its daily patient volume.

Our experts have assisted over 1100 practices – small, medium, and large – to achieve PCMH recognition. In 2022 alone, New York State practices that we coached to achieve recognition received over $27M in additional incentive payments, supporting financial sustainability. Altura Centers for Health partnered with us for PCMH consultation multiple times. Today, Altura is able to effectively deliver comprehensive, quality care to thousands of people in California.

In 2022, we worked with the U.S. Virgin Islands (USVI) Health Department and the Northeast Caribbean AIDS Education and Training Center (AETC) to convene the first ever USVI Health and HIV Equity Summit, a two-day learning event attended by 100 community health professionals and USVI residents on the campus of the University of the Virgin Islands on St. Croix, a Historically Black College and University (HBCU).

In 2018, we embarked on a 500-mile, three-day trip across Mississippi to visit five Federally Qualified Health Centers (FQHCs). These 5 FQHCs participated in a “Getting to Zero” Learning Collaborative, a six-month initiative to help bring HIV transmission to zero in the state. This Learning Collaborative was in partnership with the Mississippi Primary Health Care Association and the Mississippi AIDS Education Training Center.

We recently led a community of practice focusing on gender-affirming care in Puerto Rico, working in partnership with local health care providers and the territorial health department. We partnered with the trailblazing Latina transgender activist Queen Victoria Ortega to convene an in-person, learning discussion entirely in Spanish with members of the local San Juan transgender community, health care providers and health agency leaders.

Our collaboration with the Louisiana Public Health Institute provided dozens of primary care organizations in the Gulf Coast region with training and technical assistance on a wide variety of topics including HIV Prevention, care-transition coaching and emergency response capacity and community resilience. These resources and trainings enable community health centers to provide the highest quality health services to patients, no matter the operating environment.

In 2021, we worked with four community health centers in New Jersey to increase the cancer screening rate through an innovative mix of provider resources, training, and patient education. We conducted trainings, webinars, and technical assistance to improve practices' internal workflows and leverage external resources.