Consulting and Training

PCDC provides consulting, practice coaching, and training to strengthen providers’ ability to offer effective, responsive, and patient-centered care.

How we help

We train staff at all levels to build the knowledge, confidence, and skills required to improve care and health equity. Trainings use adult learning theory and are evidence-based, customized to meet the audience’s needs, and delivered using highly interactive and experiential practices.

We coach practices and care teams through changes in workflows, operations, and regulatory requirements to enable high-quality, whole-person care.

We consult with organizations to develop creative, actionable solutions to expand their reach and impact, prepare for changes in reimbursement models, and solve barriers to sustainability.

What we offer

Data-Driven Operations & Change

We leverage data to drive improvements in operations, access, and impact.

Team-Based & Integrated Care

Our staff enables the integration of services and care teams to deliver expert, patient-centered, and culturally responsive care.

Financial Management & Literacy

We help staff gain key knowledge and insight into their organization's financial performance to ensure continued capacity to serve the community.

Stories of impact

Our expert staff works with health departments, practices, health centers, and networks to achieve their goals for staff development, impact, and sustainability.

  • In 2021, we worked with 20 behavioral health organizations that are a part of the Advanced Health Network/Recovery Health Solutions Independent Practice Association to better utilize health information exchange data. One of the organizations, VIP Community Services (VIP), was able to reduce preventable visits to the ED from 12 ED visits to 1 for seven clients by the end of the project.

    Advanced Health Network Recovery Health Solutions

    Richmond Hill, NY

  • We recently closed on a $3.65M recapitalization loan to refinance an existing PCDC loan to Henry J. Austin Health Center (HJAHC), the largest non-hospital based ambulatory care provider in Trenton, New Jersey. We also funded renovations and construction for their main site, including a behavioral health counseling suite, three multi-purpose rooms for group therapy, patient education and provider and staff training, and expanded pharmacy.

    Henry J. Austin Health Center

    Trenton, NJ

  • We support small practices to sustain their vital role in underserved communities by offering individualized advice and support. One small physician-owned practice that received help was Jamaica Family Medicine in Queens, New York. The staff was overworked and had to turn clients away. To remedy this workflow, we offered workforce development trainings and protocols. By the end of their engagement with us, the practice had increased its efficiency so much that the site doubled its daily patient volume.

    Jamaica Family Medicine

    Queens, NY

  • Our experts have assisted over 1100 practices – small, medium, and large – to achieve PCMH recognition. In 2022 alone, New York State practices that we coached to achieve recognition received over $27M in additional incentive payments, supporting financial sustainability. Altura Centers for Health partnered with us for PCMH consultation multiple times. Today, Altura is able to effectively deliver comprehensive, quality care to thousands of people in California.

    Altura Centers for Health

    Tulare, CA

  • In 2022, we worked with the U.S. Virgin Islands (USVI) Health Department and the Northeast Caribbean AIDS Education and Training Center (AETC) to convene the first ever USVI Health and HIV Equity Summit, a two-day learning event attended by 100 community health professionals and USVI residents on the campus of the University of the Virgin Islands on St. Croix, a Historically Black College and University (HBCU).

    USVI Health Department

    United States Virgin Islands

  • In 2018, we embarked on a 500-mile, three-day trip across Mississippi to visit five Federally Qualified Health Centers (FQHCs). These 5 FQHCs participated in a “Getting to Zero” Learning Collaborative, a six-month initiative to help bring HIV transmission to zero in the state. This Learning Collaborative was in partnership with the Mississippi Primary Health Care Association and the Mississippi AIDS Education Training Center.

    Multiple FQHCs

    Mississippi

  • We recently led a community of practice focusing on gender-affirming care in Puerto Rico, working in partnership with local health care providers and the territorial health department. We partnered with the trailblazing Latina transgender activist Queen Victoria Ortega to convene an in-person, learning discussion entirely in Spanish with members of the local San Juan transgender community, health care providers and health agency leaders.

    Multiple FQHCs

    Puerto Rico

  • Our collaboration with the Louisiana Public Health Institute provided dozens of primary care organizations in the Gulf Coast region with training and technical assistance on a wide variety of topics including HIV Prevention, care-transition coaching and emergency response capacity and community resilience. These resources and trainings enable community health centers to provide the highest quality health services to patients, no matter the operating environment.

    Louisiana Public Health Institute

    New Orleans, LA

  • In 2021, we worked with four community health centers in New Jersey to increase the cancer screening rate through an innovative mix of provider resources, training, and patient education. We conducted trainings, webinars, and technical assistance to improve practices' internal workflows and leverage external resources.

    New Jersey Department of Health

    Trenton, NJ

Our Team

Meet the Whole Team

Our team includes curriculum specialists, content experts, and skilled practice coaches. Each team member brings real-world experience in ambulatory and community settings; our solutions are practical and evidence-based. We partner with health centers and primary care practices to transform and sustain their operations.

Henrietta Croswell, MPH

Senior Director

Yael Lipton, MPH, MCHES

Training and Curriculum Development Specialist

Oscar Marquez, M.Ed.

Senior Program Manager and Project Director

Julie Schilz, BSN, MBA

Senior Director

Resources

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June 21, 2023

Operationalizing Integration: Understanding Equity and What it Means to Provide Responsive Care

Webinars

May 4, 2023

Operationalizing Integration: System-level Opportunities to Improve Maternal Mental Health

Webinars

February 24, 2023

Operationalizing Integration: Collaborative Care Management Foundations

Webinars

November 21, 2022

Operationalizing Integration: Mitigating Burnout through Integrated Healthcare

Webinars

July 12, 2022

Integration at Work: Promoting Successful Collaboration in Integrated Care Settings

Webinars

April 26, 2022

Integration at Work: Proactive Practices for Successful Collaboration

Webinars

Events

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Mar 13

Using a High Performing-Team to Successfully Achieve Integrated Care

Virtual

1:00 - 2:30 PM EST

May 06

PCDC’s 2024 Gala: Investing in Health for Every Community

New York, NY

6:00 - 9:00 PM EST

Newsroom

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October 16, 2023

Supporting a Community Foundation to Deepen Its Impact in Southern Texas

Client Spotlight

September 26, 2023

Improving Revenue Cycle Operations for a Free Clinic in Texas

Technical Assistance

September 26, 2023

Leveraging Interactive Care Coordination Training to Reduce Avoidable Hospitalizations

Technical Assistance

February 9, 2023

Bridging Primary and Behavioral Health Providers through Organizational Integration and Collaboration

Technical Assistance