Capacity Building Overview

Expert consulting, training, and coaching to transform the delivery of primary care

Care Coordination Team

Today’s health care landscape is one of continual reinvention, rapid technological change, and uncertainty. At the same time, the demand for high quality, cost effective care has never been greater. PCDC’s Performance Improvement team works with primary care providers and practices to improve health outcomes for patients and communities by implementing new, effective, and cost-saving efficiencies – and to collaborate better with the patients and communities they serve.



supported in Patient-Centered Medical Home (PCMH) recognition

Extensive expertise and experience in using evidenced-based strategies

The Performance Improvement Practice of the Primary Care Development Corporation (PCDC) partners with providers to help them understand their opportunities and challenges, and develop customized strategies to achieve practice goals and sustain improvements. Leveraging PCDC’s experts in primary care policy and community investment, we are able to provide a comprehensive perspective of the entire field.

Since 1993, we have partnered with more than 1,000 practices in 40+ states to increase access and improve quality of care.  Our staff of Certified Content Experts have supported more than 450 practices to achieve Patient-Centered Medical Home (PCMH) recognition, positively impacting care for more than 5 million patients nationwide.

Our Services

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Care Management & Coordination: Build and deploy care teams for effective care management, population management, and referral tracking.

Practice Transformation & Recognition: Implement, sustain and become recognized as a patient-centered medical home; prepare and  participate in Medicare, ACOs, and other initiatives.

HIV Prevention in Health Care: Build the capacity of health care organizations to deliver HIV prevention services, including pre-exposure prophylaxis (PrEP) and HIV testing.

HIV Care and Treatment: Build the capacity of community-based HIV/AIDS service organizations nationwide to strengthen linkage to care, possibly through becoming a provider of health care.

Health Information Technology Optimization: Adopt and optimize electronic health records, health information exchange, patient portals, and telehealth.

Efficiency and Patient Access: Expand access and maximize scheduling through improved workflows, appointment availability, and other initiatives.

Our Results

  • More than 450 primary care facilities assisted in medical home recognition and transformation
  • 500 primary care providers supported in their efforts to adopt electronic medical records and health information technology
  • 18 state primary care associations equipped to provide meaningful use and medical home training to their members