Practice Operations and Transformation

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Since 1993, PCDC’s Clinical and Quality Partners team has supported 3,500 practices — through assessment, training, and technical assistance — in addressing foundational and innovative operational needs.

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Areas of support include:

Access Redesign

  • Reduce patient wait times, cycle times, and no-show rates
  • Create same-day appointment access
  • Right-size provider panels

Support for Medicare Quality Payment Program participation

  • MIPS – Merit-based Incentive Payment System
  • APM – Alternative Payment Models

Electronic Health Records and Promoting Interoperability

  • Optimize use of EHRs, including clinical decision support, telehealth, e-prescribing, and e-consultations
  • Improve performance measurement and reporting
  • Implement of health information exchange (HIE)

Care Coordination and Team-Based Care

  • Develop effective care teams for high-need patients
  • Launch population health and chronic disease management initiatives
  • Improve transitions of care and referral coordination

Quality and Performance Improvement

  • Review key quality metric reports including gaps in care from payors to identify opportunities for performance improvement
  • Develop a culture focused on quality improvement; training and coaching on principles and adapting tools to improve patient outcomes
  • Identify health disparities and develop interventions
  • Develop strategies to improve patient experience (Press Ganey, CAHPS, etc.)

Practice and Clinical Operations

Patient-Centered Medical Home Recognition
PCDC has assisted 1,000+ practices to achieve and maintain NCQA Patient-Centered Medical Home certification, resulting in improved patient outcomes and experience, staff engagement, and financial returns. Support can be provided through:

    • On-site and/or virtual assessment of current operations against PCMH standards
    • Live consulting phone/video conference with a PCMH expert
    • Development of an individualized work plan including Q-PASS virtual check-ins; documentation review; and preparation for and/or participation in NCQA live virtual check-ins
    • Learning collaboratives for multiple sites, including learning sessions and coaching