Practice Operations and Transformation
Since 1993, PCDC’s Clinical and Quality Partners team has supported 3,500 practices — through assessment, training, and technical assistance — in addressing foundational and innovative operational needs.
Areas of support include:
Access Redesign
- Reduce patient wait times, cycle times, and no-show rates
- Create same-day appointment access
- Right-size provider panels
Support for Medicare Quality Payment Program participation
- MIPS – Merit-based Incentive Payment System
- APM – Alternative Payment Models
Electronic Health Records and Promoting Interoperability
- Optimize use of EHRs, including clinical decision support, telehealth, e-prescribing, and e-consultations
- Improve performance measurement and reporting
- Implement of health information exchange (HIE)
Care Coordination and Team-Based Care
- Develop effective care teams for high-need patients
- Launch population health and chronic disease management initiatives
- Improve transitions of care and referral coordination
Quality and Performance Improvement
- Review key quality metric reports including gaps in care from payors to identify opportunities for performance improvement
- Develop a culture focused on quality improvement; training and coaching on principles and adapting tools to improve patient outcomes
- Identify health disparities and develop interventions
- Develop strategies to improve patient experience (Press Ganey, CAHPS, etc.)
Practice and Clinical Operations
- Meet quality and other reporting requirements (UDS, HEDIS, etc.)
- Integrate behavioral health and substance use treatment
- Improve HIV and AIDS prevention and treatment
Patient-Centered Medical Home Recognition
PCDC has assisted 1,000+ practices to achieve and maintain NCQA Patient-Centered Medical Home certification, resulting in improved patient outcomes and experience, staff engagement, and financial returns. Support can be provided through:
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- On-site and/or virtual assessment of current operations against PCMH standards
- Live consulting phone/video conference with a PCMH expert
- Development of an individualized work plan including Q-PASS virtual check-ins; documentation review; and preparation for and/or participation in NCQA live virtual check-ins
- Learning collaboratives for multiple sites, including learning sessions and coaching
