Patient-Centered Medical Home

About PCMH

Patient-Centered Medical Homes (PCMH) transform primary care into what patients want: health care that focuses on individual needs. In this setting, patients are encouraged to be more involved in their treatment and care, inspiring them to engage in healthy behaviors in their day-to-day activities.

A growing body of evidence shows the benefits of PCMH, including higher quality care, improved patient and provider experience, better prevention and management of disease, and a reduction in the overall costs of health care. Becoming recognized as a PCMH provider by the National Committee for Quality Assurance (NCQA), or another accrediting organization, can also open the door to valuable financial incentives.

PCDC supports primary care practices across the nation – community health centers, hospital clinics, private practices, and specialty practices – and has assisted more than 450 care practices to achieve PCMH recognition with a 100 percent success rate. Our team of experts supports care providers in building capacity, transforming practices, and measuring and improving outcomes. We meet practices where they are to create individualized plans for achieving PCMH recognition, including one-to-one coaching, tools, resources, and support. PCDC works with the major PCMH accrediting bodies, including the National Committee for Quality Assurance (NCQA) and Accreditation Association for Ambulatory Health Care (AAAHC).

PCDC is now providing no-cost technical assistance to eligible practices as part of the New York State Patient-Centered Medical Home (NYS PCMH) Recognition Program, a new state initiative to advance primary care through the medical home model and promote the Triple Aim: better health, lower costs and better patient experience. The program is a collaboration between the National Committee on Quality Assurance (NCQA) and the New York State Department of Health (NYSDOH).

As an NYSDOH-contracted transformation assistance vendor, PCDC offers step-by-step assistance for practices participating in NYS PCMH, helping them manage the transformation process and improve the patient experience. The technical support is available for a limited time based on availability of funding.

Participating practices may also be eligible to receive supplemental payments through State programs such as the Medicaid PCMH Incentive Program.


Service Options Include:

PCMH Essentials Virtual Training Course

PCDC can support your practice along the transformation journey to achieve PCMH 2017. Join our NCQA-certified PCMH content experts for a 10-week PCMH Essentials Virtual Training.

Our experts will break down all the new NCQA PCMH 2017 competencies and concepts using real-world examples and user-friendly tools to help prepare providers and staff for the submission process.

The program starts on Wednesday October 3, 2018All virtual sessions are from 1:00 – 2:30pm EST.

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One-to-One Coaching – New York State PCMH Program

Weekly or bi-weekly one-to-one coaching and technical assistance to guide your practice through the NYS PCMH transformation process from start to finish.

Services include on-site and/or virtual needs assessment; development of an individualized work plan including a plan for Q-PASS NYS PCMH virtual check-ins; live consulting phone/video conferences; documentation review; preparation for and/or participation in NYS PCMH live virtual check-ins.

Cost: Free or subsidized TA available depending on eligibility.

One-to-One coaching (outside of New York State)

Weekly or bi-weekly one-to-one coaching and technical assistance to guide your practice through the PCMH transformation process from start to finish.

Services include on-site and/or virtual needs assessment; development of an individualized work plan including a plan for Q-PASS virtual check-ins; live consulting phone/video conferences; documentation review; preparation for and/or participation in NCQA live virtual check-ins.

Cost: Contact us for pricing.

One-to-One Coaching for School-Based Health Centers

Weekly or bi-weekly one-to-one coaching and technical assistance to guide your practice through the PCMH process for the School-Based Medical Home (SBMH) Recognition Program from start to finish.

In 2018, NCQA launched the SBMH Recognition program. School-based health centers seeking recognition must demonstrate they meet NCQA PCMH requirements and complete a school-based health center subset of requirements. Services include those listed above under One-to-One Coaching tailored for SBMH sites.

Cost: Contact us for pricing; group facilitation options available.