NYC COVID-19 Resiliency Support and Technical Assistance

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The COVID-19 public health crisis has had an unprecedented impact on primary care practices across the country and throughout New York City. The Primary Care Development Corporation (PCDC) is offering a webinar series to support primary care practices across New York City as they adjust their processes to best respond to the needs of their patients during this challenging time.

Learn More About Services Available

The webinars are focused on supporting practices’ recovery and COVID-19 response efforts, including:

Re-Engaging Support Staff Recovering from the COVID-19 Experience: Five Steps to Positive Team Empowerment

This brief video will address empowering your practice leadership team. Do you feel that you need to provide staff with supportive services and tools to help them? Do you want to show your staff that you care and support them during these challenging times? The following presentation will provide innovative methods to help relieve staff stress and anxiety starting today.


Re-Engaging Support Staff Recovering from the COVID-19 Experience: Coping with Stress and Anxiety (or Both)

This video will consider positive team empowerment. How do employers encourage great innovative ideas to flourish and come to fruition? The following presentation will outline five steps for primary care leadership to take to support autonomy and creativity in decision making.


Quality Improvement During a Pandemic

Has your practice been able to maintain quality improvement activities while providing care during the COVID-19 pandemic? How do you re-institute quality improvement into your daily team activities? This brief presentation will provide sample metrics related to virtual care and patient engagement. Additionally, separate patient and staff telehealth satisfaction tools will be provided to assist practices in gauging patient and staff preferences as practices develop a long-term virtual care strategy.


Targeting High Risk Clinical Populations for Early Access

November 12, 2020
12p.m. ET


Maximizing the Delivery of Telehealth Services: mHealth, Workflow Considerations, Reimbursement, and Webside Manner

October 2, 2020
12p.m. ET


Services Available

Additionally, the Primary Care Development Corporation is available to provide free, individualized technical assistance to primary care practices across the city.

Our expert staff can support:

  • Selecting and adopting telemedicine vendors
  • Messaging the benefits of telemedicine to patients & communities
  • Billing and coding revenue maximization
  • Designing optimal workflows for in-person and virtual visits
  • Streamlining documentation of telehealth visits
  • Enhancing access for high risk populations
  • Engaging furloughed and disconnected staff
  • Addressing health equity in responding to the pandemic


PCDC’s COVID-19 Resources

Through advocacy, investment, and quality transformation, PCDC is committed to helping create the system we need. Learn more about PCDC’s financing options, training and technical assistance services, and tips for implementing telehealth.