Meet the Performance Improvement Team

Isaac Kastenbaum, MPA, Managing Director

Phone: 212-437-3911Email: ikastenbaum@pcdc.org Isaac Kastenbaum is the Managing Director of PCDC’s Clinical and Quality Partners team. In this role, he is responsible for the strategic direction, growth, and strengthening of the organization’s capacity building and training efforts. Isaac was previously NewYork-Presbyterian Hospital’s Director of Population Health and Network Development and oversaw the Hospital’s DSRIP Performing Provider System, relationships with post-acute care providers, Medicaid Health Home, and other efforts to embed community providers to meet patients’ psychosocial and behavioral health needs. While at NYP, he also worked on clinical transformation and Medicare bundling initiatives, supported the expansion of the NYP health care system, and launched a PCORI-funded initiative to amalgamate seven health systems’ EHR data to support outcomes research.

Prior to NYP, Isaac worked at a Brigham and Women’s Hospital – Partners In Health collaboration to improve the care for vulnerable patients in the US. While there, he worked with health center staff to integrate community health workers (CHWs), supported multiple cost/quality evaluations, implemented smartphone care coordination tools, and helped build a training practice to bring CHWs to new provider settings.

Isaac received his BA in Economics from Boston University and MPA in Health Policy from NYU's Wagner School of Public Service.

Adam Carson, Deputy Managing Director

Phone: 212-437-3955Email: acarson@pcdc.org Adam Carson is the Deputy Managing Director of PCDC’s Clinical and Quality Partners team. Adam brings to the organization a broad range of experience in health care and community development financial institutions (CDFIs). Before joining PCDC, Adam was Director of Strategic Initiatives at the Lake County Health Department in greater Chicago where he led the development of strategic planning, organizational development, marketing, grants, policy, and business development. Prior to that Adam worked in management consulting for two Chicago-based firms: Kaufman Hall and Associates and Huron Consulting Group. Both firms focused on helping hospitals across the country address the barriers to reaching their strategic and operational goals, specifically as related to labor and workforce. Adam also worked at Hope Enterprise Corporation, a CDFI in Jackson, Mississippi, managing several projects for the executive team. While at the University of Mississippi Medical Center he managed multi-million dollar cost savings initiatives, led the market analysis of expansion of services in the primary and secondary markets, and launched an effort to introduce lean principles across the organization.

Deborah Johnson Ingram, MPH, Senior Director

Phone: 212-437-3935Email: djingram@pcdc.org Deborah joined PCDC in 2010 and brings a strong background in quality improvement to PCDC's Clinical and Quality Partners team. As Senior Director, Deborah leads our team of Patient-Centered Medical Home (PCMH) facilitators. Her team has led more than 200 practices to achieve NCQA PCMH recognition. Deborah also provides consulting on PCMH sustainability planning and implementation, ambulatory care practice operations, and efficiency improvements for primary care practices, FQHCs, and hospital systems. Deborah provides training on Meaningful Use and Physician Quality Reporting System attestation in addition to coding for PCMH quality. Prior to joining PCDC, Deborah worked for IPRO, the New York State Quality Improvement Organization, as a Senior Clinical Practice Advisor. Deborah is a certified as NCQA PCMH Content Expert and has more than six years of experience in facilitating electronic health records implementation. Deborah received a BA in sociology from New York University, her Advanced Certificate in Public Health at SUNY Downstate, and her MPH in epidemiology.

Andrew Philip, PhD, LP, Senior Director, Clinical & Population Health

Phone: 212-437-3956Email: aphilip@pcdc.org Andrew C. Philip, PhD is a clinical health psychologist and Senior Director of Clinical & Population Health at the Primary Care Development Corporation. At PCDC, Dr. Philip leads a robust team of subject matter experts and implementation specialists in the fields of clinical and population-based prevention and treatment. The Population Health team works with state and local health authorities, Federally Qualified Health Centers, HIV and AIDS service organizations, community clinics, and integrated hospital systems to improve capacity and service delivery. Dr. Philip is the immediate past Deputy Director of the SAMHSA-HRSA Center for Integrated Health Solutions at the National Council for Behavioral Health. He has a clinical background as a psychologist in primary care and has assisted with large-scale training and integration efforts in the largest health care systems in the country. His experience includes integrating behavioral change principles within numerous medical settings and emphasizing improved care for diverse groups, such as LGBTQ and veteran populations. Dr. Philip assists in driving initiatives aimed at improving patient care and promoting health innovation, as well as speaking nationally and conducting integrated care research.

Dane Ligoure, MA, MBA, PCMH CCE, Director of Operations

Phone: 212-437-3926Email: danel@pcdc.org Dane joined PCDC in April 2003 and oversees the complete portfolio of operational, financial, and administrative activities for the Clinical and Quality Partners Practice. He oversees the operations and administration of all projects within the Clinical and Quality Partners Department, including scope negotiations, staffing allocations, project management, invoicing, reporting, and communications. Additionally, Dane is an active participant in strategic planning activities, including financial planning, marketing strategy, product and service development, and business operations growth and development. Prior to joining PCDC, Dane was Program Manager for the CUNY Aviation Institute where he played an integral role in developing the first Aviation studies program at the University. Dane received his MBA from Baruch College, CUNY and his MA in organizational communication and development from Ball State University.

Kristin Potterbusch, MPH, Program Director, Sustainability Strategies for RWHAP; Senior Program Manager, Clinical & Population Health

Phone: 202-788-2526Email: kpotterbusch@pcdc.org Kristin Potterbusch serves as Program Director for the HRSA Ryan White HIV/AIDS National TA & Training Program (RWHAP) on Sustainable Strategies and as Senior Program Manager of Clinical & Population Health. Within these roles she oversees RWHAP, functions as a content expert, and guides innovations to improve health outcomes through integrating siloed paradigms of care.

Formerly, Kristin served as Director of HIV and Behavioral Health Integration for the SAMHSA-HRSA Center for Integrated Health Solutions at National Council for Behavioral Health. During her tenure she oversaw SAMHSA's National Minority AIDS Continuum of Care while advancing integration via technical assistance consultation to providers nationally.

An advocate for health equity, Kristin is committed to addressing systemic barriers within public health and improving care for diverse groups. Her expertise includes operationalizing integration frameworks, designing impactful and accountable evidence-based initiatives, and executing implementation of national programing. She presents nationally and remains involved with policy efforts, organizational stewardship, and front-line health disparity research.

Henrietta Croswell, MPH, Program Director

Phone: 212-437-3938Email: hcroswell@pcdc.org Henrietta joined PCDC in August 2012 and brings more than 15 years of management experience in the areas of project management, health care operations, training and behavioral health management. As a Senior Program Manager, Henrietta provides overall management and support around the CDC-funded High Impact Prevention (HIP) in Health Care program which also includes direct HIV prevention training and technical assistance to health care organizations across the country. Along with the Program Director, Henrietta provides direct oversight and support to the day to day management of HIP in Health Care team members and partners who works directly with our program. In addition, Henrietta works on and leads projects on the Patient-Centered Model Home and Care Management teams. Her enthusiastic and efficient work style is a testament to her long-standing commitment to community and public health. Henrietta has a bachelor’s of arts in psychology and a master's of public health in community health education from Hunter College in New York City. Henrietta is also certified as NCQA PCMH Content Expert Facilitator and is an active member in local community and serves as a volunteer American Sign Language Interpreter.

Maia Bhirud Morse, MPH, CPC, Senior Program Manager

Phone: 212-437-3913Email: mmorse@pcdc.org Maia is an expert coach and facilitator for practices aiming to achieve Patient-Centered Medical Home (PCMH) transformation and access improvement. Maia leads PCDC’s school-based health center program including transformation and recognition support for centers seeking School-Based Medical Home (SMBH) recognition. During her years at PCDC, Maia has led numerous medium- and large-scale clinical and quality partners projects with individual practice groups and multiple Performing Provider Systems in New York State. Prior to joining PCDC, Maia worked as the Site Manager at Norwalk Community Health Center, where she managed daily operations and provided departmental oversight throughout the Center. Maia is a Certified Professional Coder (CPC) and NCQA PCMH Certified Content Expert (CEC). Maia received her bachelor’s degree from University of Richmond, and her master's degree from Columbia University Mailman School of Public Health.

Amy Goodman, LCSW, CPC-A, Senior Project Manager

Phone: 212-437-3964Email: agoodman@pcdc.org Amy Goodman, LCSW, Senior Project Manager has been with the Clinical and Quality Partners Practice at PCDC since 2015. Amy is a National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) certified content expert who develops PCMH training tools for PCDC staff, clients, and medical residency programs, and supports practices to facilitate progress toward defined goals and timelines. She analyzes current practice workflows, policies, and data to advise practices on opportunities for improvement. Additionally, Amy leads the client behavioral health integration efforts by assessing access and capacity and identifying areas for improved collaboration. For over 20 years, she has worked in non-profit health care settings serving individuals with intellectual and developmental disabilities, having most recently served as a practice manager at YAI Premier HealthCare in Manhattan. YAI Premier HealthCare provides multi-specialty medical, dental, mental health, and rehabilitative services. Amy has also been successful with the development and implementation of the NextGen EHR training curriculum across the five YAI Premier HealthCare centers. As coordinator of rehabilitative services at AHRC, Amy led a team of physical, occupational, and speech therapists who provided care within seven outpatient clinical and day program settings. Other areas of expertise include developing coping strategies and peer support for children and adults, providing individual psychotherapy, group therapy, psychosocial evaluations, and care management. Amy received her bachelor’s degree in Child Development from Michigan State University in East Lansing, Michigan and her master’s degree in Social Work from Wayne State University in Detroit, Michigan.

Brandon A. Harrison, Senior Project Manager

Phone: 212-437-3954Email: bharrison@pcdc.org Brandon is a Project Manager and Trainer on the High Impact Prevention (HIP) in Health Care team at PCDC. As Project Manager, Brandon is responsible for providing training and technical assistance to health care organizations across the country. He has served in leadership positions implementing HIV prevention, and sexual health programs across the country, in communities most impacted by health disparities. Brandon recently implemented and supervised one of the nation’s largest PrEP Programs based in New York City. Throughout Brandon’s career, he has been diligent in raising awareness to issues such as stigma, HIV/AIDS, LGBTQ issues, violence, sex work and other issues affecting vulnerable communities. Brandon remains a leader, supporter, and role model inspiring others to continue their resilience.

Judy Lipshutz, MSW, RN, Senior Project Manager

Phone: 212-437-3912Email: jlipshutz@pcdc.org Judy Lipshutz joined the PCDC team in 2017 as a Senior Project Manager with the High Impact Prevention (HIP) in Health Care team. She is responsible for providing training and technical assistance to health care organizations across the country. For more than 20 years, Ms. Lipshutz was instrumental in developing and implementing innovative reproductive health programs at the Heilbrunn Department of Population and Family Health at Columbia University. She was integrally involved in program development, health care provider training for multi-disciplinary professionals, and curriculum development. She is dedicated to the promotion of reproductive rights, HIV treatment and prevention services, contraceptive choice, and school and community-based health services. Ms. Lipshutz has also worked as a consultant to many reproductive health care organizations throughout New York City.

Oscar Marquez, M.Ed., Senior Project Manager

Phone: 212-437-3921Email: omarquez@pcdc.org Oscar Marquez joined the CDC-funded HIV prevention capacity-building assistance program (CBA) at PCDC in 2017, providing training and technical assistance to support the delivery of HIV prevention services within primary care. Mr. Marquez leads the development of various capacity building resources such as training curricula, webinars, and other tools. Mr. Marquez has worked in the HIV prevention field since 2002. Before joining PCDC, he worked for over four years at a Los Angeles-based health care organization, implementing direct client prevention services such as Prevention Case Management (CRCS), HIV testing and counseling, Group Level Interventions, Individual Level Interventions, and Recruitment. Prior to that, Mr. Marquez worked at Shared Action at APLA Health, a nationally recognized CBA program, where he oversaw the development, implementation, and quality assurance of distance-learning technologies (e.g., website and online trainings).

Kimberly Mirabella, CPC-A, PCMH CCE, Senior Project Coordinator

Phone: 212-437-3931Email: kmirabella@pcdc.org Kimberly joined PCDC in 2006, providing support to the Clinical and Quality Partners team. She has played a key role on many projects in the areas of marketing and customer service, increasing revenue, patient-centered medical home, emergency preparedness and health information technology. Most recently, Kimberly has joined the HIP in Health Care team, focusing her efforts in the areas of HIV testing and prevention. She especially enjoys working on the development of Learning Communities, bringing health center staff together to work on common goals in improving their HIV services.

Nicki Andrews, MPH, Project Manager

Phone: 212-437-3930Email: nandrews@pcdc.org Nicki joined PCDC in 2017 and provides PCMH consulting services. She has more than six years' experience working in health care, most recently in care coordination. Before joining PCDC, Nicki worked for Mount Sinai Hospital as a Director of Wellness for their Viva program and as a consultant for the Department of Health where she developed behavioral health and quality improvement trainings. Nicki has also worked in mental health, HIV prevention, and as a diabetes educator. She holds a Master’s of Public Health from Downstate Medical Center in New York City.

Chaim Shmulewitz, Project Manager

Phone: 212-437-3960Email: cshmulewitz@pcdc.org Chaim joined PCDC in 2015 as a Project Coordinator on the Clinical and Quality Partners team, bringing over four years of nonprofit experience. Chaim's work concentrates on marketing, patient-centered medical home, emergency preparedness, care coordination, HIV prevention, and providing general administrative support. Prior to joining PCDC, Chaim was the Assistant to the Executive Director of the Association of American Law Schools, with administrative duties and responsibility for research, analysis, and data projects. He holds a BA in government from IDC Herzilya and an MA in global security studies from Johns Hopkins University.

Anuja Solanki, Senior Project Manager

Phone: 212-437-3965Email: asolanki@pcdc.org Anuja joined PCDC in 2017 as part of the Clinical and Quality Partners team, bringing with her over six years in quality incentive knowledge. Anuja is currently responsible for helping practices across the tristate area in meeting patient-centered medical home (PCMH) and sustaining their recognition. She has a proven track record in making submissions audit-proof, by using customized templates and consistency in training. In addition to PCMH, she also works on New York State’s Advanced Primary Care (APC) model, Healthfirst Access Improvement project, and the One City Health Practice Transformation project. Before joining PCDC, Anuja was a Project Manager for one of New Jersey’s largest healthcare companies, responsible for Meaningful Use/MACRA, PQRS, and PCMH. Anuja holds a Bachelors in Biology from New Jersey Institute of Technology.

Yael S. Lipton, MPH, MCHES, Training and Curriculum Development Specialist

Phone: 212-437-3949Email: ylipton@pcdc.org Yael is a Master Certified Health Education Specialist who works part-time as a Lead trainer and Curriculum Development Specialist at PCDC. Yael is a part of the Care Coordination team where she leads the creation of the Care Coordination training curriculum. She also is a lead trainer and travels all over the United States facilitating training for Care Coordination programs and staff. Yael conceptualizes and creates these trainings, using adult learning principles, and interactive methods. Yael has been creating, directing, and evaluating health education programming for over 15 years and has worked and consulted for a variety of public health organization. She holds a master’s degree in public health from the Rollins School of Public Health at Emory University in Atlanta and a bachelors of arts in history from the University of Wisconsin in Madison, Wis.

Sarahjane Rath, MPH, CHES, Trainer & Curriculum Development Specialist

Phone: 212-437-3972Email: srath@pcdc.org Sarahjane works as a Curriculum Development and Training Specialist at PCDC, both on the Care and Coordination team and on the HIP in Health Care team. For Care and Coordination, Sarahjane develops curriculum to address specific needs for the care and coordination serving community. She trains medical residents and all health care workers in state of the science curriculum. On the HIP in Health Care team, she provides trainings in the CDC's effective behavioral interventions and works with health care organizations to maximize their potential in HIV testing, prevention with HIV positive persons, and prevention in high-risk behavioral HIV negative persons. She has worked in the field of HIV prevention and sexual and reproductive health for over 18 years. She holds a master’s degree in public health from Rutgers University, Newark, and a bachelor's in Community Health Education.

Michael Bell, Project Coordinator

Phone: 212-437-3948Email: mbell@pcdc.org Michael, who provides overall support to the Clinical and Quality Partners team, has an extensive background in customer service and inventory control. He brings vast knowledge of the energy industry, having served as an Inventory Analyst at Star Gas for four years before joining PCDC in 2017.