Customized Trainings

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“Our aim is twofold: to provide an informative and fun learning experience, and to positively impact the quality of care being delivered on the ground.” -Sarahjane Rath, MPH, CHES, Training and Curriculum Development Specialist

The Primary Care Development Corporation (PCDC) is pleased to offer comprehensive, hands-on trainings for health care staff and providers that are customized to accommodate any group’s unique needs. With workshops ranging from improving patient-practitioner communication to overcoming barriers in health literacy, PCDC’s carefully developed courses encourage team building and foster healthy workplace habits. The trainings provide participants with immediately actionable techniques that have real-world applications in the workplace.

PCDC’s Training and Curriculum Development Specialists work closely with organizations to construct courses that are tailored to address specific concerns and needs. Trainings can be held on-site at the client location or in PCDC’s New York office. Clients do not need to be in New York to qualify for an on-site training.

Rooted in the principles of adult learning — and refined by PCDC experts over many years of trainings — these in-person sessions incorporate group activities, personal reflections, case studies, role-playing, and other skill-building practices. Each session includes resources and materials to use and keep and a certificate of completion.

Below are just some of the courses PCDC offers. Each course is fully customizable depending on the particular needs and concerns of the client organization. Please contact us to learn more about our process or to request a training.

Sample Course Offerings:

Screening, Brief Intervention, and Referral to Treatment

Motivational Interviewing

Health Literacy in Action

Trauma-Informed Care

Essentials of Care Management


SBIRT: Screening and Intervention for Substance Use

Screening, Brief Intervention, and Referral to Treatment (SBIRT) is a comprehensive and integrated approach to early identification and intervention for individuals at risk for substance use disorders. An evidenced-based approach to addressing substance use in primary care and behavioral health settings, SBIRT is an exciting opportunity to provide care teams with the attitudes, knowledge, and tools needed to address substance use in a person-centered way.

By the end of the training, participants will be able to:

  • Explain what SBIRT is and begin to use each piece of it in their clinical work
  • Explain how stigma and discrimination negatively impact working with people with substance use disorder
  • Explain why substance use disorder should be treated as a chronic health condition and ways clinical practices can do this
  • Demonstrate how to use screening tools and how to conduct a brief intervention using motivational interviewing and a trauma-informed approach
  • Communicate effectively with patients and empower them to make small changes in their drug and alcohol use

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Motivational Interviewing: Improve Communication around Health Behavior Changes

Motivational Interviewing (MI) helps patients find their motivation for change and identify what is important to them about their health. The training is designed for practitioners of all disciplines who work with patients that are ambivalent or resistant to change and who are living with or at high risk for chronic diseases.

By the end of the training, participants will be able to:

  • Describe the spirit and principles of MI
  • Demonstrate how to use OARS (open-ended questions, affirmations, reflective listening, and summaries)
  • Use the readiness ruler, stages of change theory, and decisional balance when counseling patients
  • Discuss advanced concepts of MI and how to integrate them into patient counseling sessions

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Health Literacy in Action: Health Education that Works

This training will introduce participants to the health literacy challenge in the U.S. and methods to improve health education delivered in health centers. Participants will also learn the basics of evaluating health education materials through a health literacy lens.

By the end of the training, participants will be able to:

  • Explain the health literacy challenge in the U.S.
  • Begin to use the health education techniques of limiting information, using plain language, and teach back
  • Describe what makes a health education material effective
  • Use a tool to evaluate health education materials

Trauma-Informed Care: Empathetic and Informed Patient-Centered Care

Trauma-informed care utilizes an understanding of how the effects of trauma impact both physical and mental health. Participants in this training will be introduced to the key elements of trauma-informed care, how they can immediately use those principles in their clinical work, and how organizations can move towards a trauma-informed framework.

By the end of the training, participants will be able to:

  • Explain how trauma affects physical, emotional, and mental health
  • List the various elements of trauma-informed care
  • Describe how approaching patients through a trauma-informed lens is different than a traditional approach to care
  • List how clinical staff can work in a trauma-informed, person-centered way

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Essentials of Care Management

Care management is intended to maximize the value of care being delivered and ensure that the patient’s needs and preferences are known, addressed, and shared with all the providers involved with the patient’s care. This two-day training is designed for care staff working in a program that focuses on people living with multiple chronic health conditions and social challenges.

By the end of the training, participants will be able to:

  • Explain how health care can help combat the negative effects of social determinants on health
  • Learn and practice health education and coaching skills
  • List ways to help improve medication and treatment adherence
  • Describe the components of a comprehensive health risk assessment
  • Create a person-centered care plan using SMART objectives
  • Demonstrate motivational interviewing