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PCDC Training: interactive, engaging, and gets results

What is Care Coordination training?

Organizations implementing a care coordination or care management program need care managers and coordinators to build strong relationships with their patients, engage them in their care, and coordinate the services they need. Care Coordinators must be excellent communicators, understand the different chronic conditions their patients are living with, and be able to identify root causes of poor health in order to address them. They must also be strong educators who use behavior change and health literacy techniques to help people self-manage their health, as well as advocates who support their clients’ access to needed services.

Whether the organization is transitioning existing staff to become care coordinators or is hiring new staff, expert training and support will be vital to success.

How does PCDC create training programs?

PCDC works with organizations to create a tailored training experience for their team that includes core skills and principles of care coordination such as understanding social determinants of health, doing comprehensive assessments, and working with patients and interdisciplinary teams to create realistic care plans. We also address specific topics or challenges that are unique to the organization, location, or patient population.

Who creates and delivers the trainings?

PCDC has a team of experienced trainers who are also expert curriculum developers. They create a tailored training curriculum that addresses the specific needs of the health center while using evidence-based content and training techniques. We provide all of the training materials, including handouts, videos, references, and any other materials used in training.

Training sessions are scheduled at a location that works for the team being trained.

Upcoming Training Course: Essentials of Care Management

You are invited to a two-day training course at the PCDC office designed to improve skill and confidence in care management work.

Topics will include:

  • Trauma-informed care
  • Social determinants of health
  • Health literacy
  • Medication adherence
  • Health risk assessment and care planning
  • Motivational interviewing