Senior Program Manager, Quality Improvement, Performance Improvement Practice

Company Overview

Primary Care Development Corporation (PCDC): Catalyzing Excellence in Primary Care

Quality primary care is transformative and a cornerstone of healthy, thriving communities. PCDC, a nationally recognized 501(c)(3) nonprofit organization and community development finance institution, catalyzes excellence in primary care through strategic community investment, capacity building, and policy initiatives to achieve health equity. PCDC helps primary care practices improve delivery of care by providing affordable capital as well as a variety of training and technical assistance services. Since its founding in 1993, PCDC has assisted over 1,000 practices in 40 states, and has leveraged more than $1 billion to improve care in low-income communities.

PCDC’s Performance Improvement Practice partners with health care organizations, helping them understand their challenges, develop customized plans for change, define and achieve measurable outcomes and create lasting and sustainable impact for their organizations and those they serve. Some of our areas of expertise include:

  • Primary Care Services Integration
  • Primary Care Practice Operations
  • HIV Prevention Capacity Building
  • Population Health Management

PCDC’s team offers individualized coaching, facilitates learning collaboratives, provides consulting, leads quality improvement projects, develops curriculum and delivers training programs designed for our client’s needs. Our team works with health care organizations, including federally qualified health centers, community health centers, hospital clinics, private practices, specialty practices, and care teams team to implement strategies, processes, and workflows to provide patient-centered care that is person-focused, continuous, comprehensive, and coordinated. Our goal is to transform primary care organizations by building their capacity to integrate these key services and activities, so that they are better able to provide high quality care, thereby improving the health of their population, and reducing total cost of care. PCDC maintains a strong and comprehensive network of strategic partners and clients that share our mission and vision.

Position Overview

The Senior Program Manager, Quality Improvement (QI) is passionate about utilizing quality improvement science to facilitate transformation and improvement in a range of primary care settings and programs (e.g. patient-centered medical home (PCMH), access to care and practice redesign, care coordination and team-based care). The Senior Program Manager will be responsible for overseeing, planning, advising, and executing PCDC’s quality improvement engagements with partners and clients, applying standard QI frameworks and customizing to the needs of each client. The Senior Program Manager will use improvement methodologies and tools derived from the leading improvement science frameworks (i.e. Institute for Healthcare Improvement’s Model for Improvement and Breakthrough Series and Lean) to develop curriculum, technical assistance and training packages for implementation by the Performance Improvement unit’s coaching teams. The Senior Program Manager will also implement and oversee a unit-wide Quality Assurance (QA) process to assure that PCDC’s technical assistance and coaching is high quality and based on the latest evidence-based practice. The Senior Program Manager will report to the Managing Director of PCDC’s Performance Improvement Practice.

Primary Responsibilities

  • Oversee PCDC’s standardized QI and QA approach to support program goals.
    • Maintain and update PCDC’s QI coaching and technical assistance service package, integrating evidence-based tools and methodologies drawn from the latest quality improvement science.
    • Oversee the planning, coordination, implementation and evaluation of QI activities, including learning collaboratives, data feedback and measurement, practice facilitation, and coaching. Utilize various modalities, including virtual, in-person, and blended.
    • Facilitate organizational learning and internal training of staff on QI frameworks (i.e., IHI Model for Improvement, models of care, Lean Six Sigma, change management).
    • Implement and oversee internal QA activities to assure effective QI coaching and technical assistance services.
  • Develop new and repeat business within the program.
    • Perform outreach to previous, current, and prospective clients as well as assess client satisfaction both during and after engagements.
    • Write proposals, including consulting proposals and grant applications.
    • Support PCDC’s thought leadership by seeking out speaking engagements at conferences, writing articles, and participating in workgroups.
  • Supervise projects and implement consulting services within designated program area(s).
    • Create consulting service delivery models, managing the day-to-day execution of projects, and identifying and mitigating risks to project success.
    • Provide one-to-one coaching and consulting services to PCDC clients on the use of QI methodologies (i.e, root cause analysis, driver diagram, Plan-Do-Study-Act cycles, data validation, analysis, and tracking).
    • Implement evaluation activities for programs and projects, including aggregating and analyzing quantitative and qualitative project data.
    • Guide and mentor team members, promoting their professional development, and contributing to performance appraisals.
  • Develop and maintain partnerships and relationships with key stakeholders in the health care community at the city, state, and national level.
  • Participate in enterprise-wide strategy and implementation work groups as needed.
  • Other duties as assigned.

Required Skills & Characteristics

  • Subject matter expertise in quality improvement science (i.e. Institute for Healthcare Improvement, Lean Six Sigma) and current and emerging primary care delivery models for population health management including Care Management, Care Coordination, Care for Complex Individuals, Integrated/Team-Based Care, Risk Stratification, and Patient-Centered Medical Home principles.
  • Working effectively both as a team member and on individual efforts and timelines.
  • Ability to manage a business unit/multiple lines of business, while also leading and working on one or more projects.
  • Leading project teams through highly intensive, long-term, large-scale project work. Experience leading and facilitating learning collaboratives.
  • Understanding of adult learning theory and methodology, interactive and experience-based learning, and healthcare education and curriculum design.
  • Strong communication skills, including the ability to create presentations, speak publicly; work with a wide array of client staff from executives to front-line staff.
  • Familiarity with the healthcare policy environment and payment reform initiatives.
  • Ability to travel.

Experience & Education

  • Required
    • Master’s Degree in a relevant field (e.g., MPH, MBA, MSW, MSN)
    • 5-10 years of experience as a consultant and/or with designing and implementing improvement projects in health centers or health care systems serving Medicaid and uninsured populations
    • Expertise and formal training in quality improvement science
    • Experience with programs and care models for high risk individuals as well as Medicaid and uninsured populations.
  • Preferred
    • Clinical experience
    • Experience working as a consultant in health care.

To Apply

We offer a competitive salary and comprehensive benefits package. For immediate consideration, please email your cover letter, resume and salary requirements to: with “Senior Program Manager – Quality Improvement” in the subject line.

The Primary Care Development Corporation (PCDC) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, gender identity or expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, age, disability or handicap, veteran status, marital status, pregnancy, genetic information or any other characteristic protected by applicable law.