Senior Program Manager – Performance Improvement Care Management, Care Coordination and Team-Based Care Program Area

Company Overview

Primary Care Development Corporation (PCDC): Catalyzing Excellence in Primary Care
Quality primary care is transformative and a cornerstone of healthy, thriving communities. PCDC catalyzes excellence in primary care through strategic community investment, capacity building, and policy initiatives to achieve health equity. PCDC, a nationally recognized 501(c)(3) nonprofit organization, helps primary care practices improve delivery of care by providing affordable capital as well as a variety of training and technical assistance services. Since its founding in 1993, PCDC has assisted over 1,000 practices from more than 35 states, and has leveraged nearly $850 million to improve care in low-income communities.

PCDC’s Performance Improvement Practice partners with health care organizations, helping them understand their challenges, develop customized plans for change, define and achieve measurable outcomes and create lasting and sustainable impact for their organizations and those they serve. Some of our areas of expertise include:
Primary Care Services Integration

  • Primary Care Services Integration
  • Primary Care Practice Operations
  • HIV Prevention Capacity Building
  • Care Management, Care Coordination & Team Based Care

PCDC’s Care Management, Care Coordination and Team-Based Care program area works with health care organizations to implement strategies and improve staffs’ ability to address the medical, behavioral, and social issues of high-risk, high-need patients to achieve better health and cost outcomes. Through individualized coaching or by facilitating a multi-organization learning collaborative, we support building and improving care management initiatives and care coordination capacity. We also train care coordination and care management staff in the skills necessary to be successful in their new roles.

Position Overview

The Senior Program Manager in the Care Management, Care Coordination and Team-Based Care Program Area co-designs and manages all project activities as assigned by the Program Director and contributes to the successful execution and meeting of project and program milestones. The Senior Program Manager manages program resources and supports senior project managers/project managers/training and curriculum specialists. S/he helps the Program Director ensure that goals are met on-time, on budget and within defined scope and builds positive professional relationships with clients, partners and staff. The Senior Program Manager also participates in business development activities and represents PCDC as a thought leader in the field. This position requires an understanding and willingness to learn what healthcare and community based organizations need to deliver high quality care in the current and changing technological, business and policy environment.

Primary Responsibilities

  • Maintain and apply moderate to high levels of knowledge of:
    • Primary content areas:
      • care coordination and care management as it is delivered for Medicaid, Medicare and uninsured patients
      • workflows, staff roles and responsibilities, and billing required to implement and integrate care management and a population health approach into the primary care environment
      • the training needs of staff who are care coordinators and care managers caring for high-risk, complex patients who are strongly affected by the social determinants of health
      • current and emerging models of integrated care delivery that improve outcomes and reduce cost including value-based payment models of care
    • Primary methodologies for delivering services
      • Quality Improvement methodology and approaches including facilitating learning collaboratives, designing and running learning sessions and PDSA methodology for facilitating change
      • Coaching and technical assistance
      • Adult learning theory
      • Curriculum design
      • Interactive training approaches
      • Evaluation strategies
  • Assist the Program Director to create programs and projects that will be of interest and assistance to healthcare provider organizations including:
    • Supply ideas for new projects and trainings based on an awareness of where funders, government and provider organizations are interested in receiving help and doing work
    • Pitch projects to clients and funders
    • Write proposals and grant proposals
    • Create work plans with accompanying metrics to track progress
    • Lead provider organizations through improvement work
    • Write and research final reports
    • Co-manage any client issues
    • Maintain scope (time, periodic review of costs, risk) of any given project in the program area
    • Provide guidance, supervision and support for senior project managers/project managers
    • Oversee and maintain a high quality of project work
    • Ensure that training curriculum matches operational needs of provider staff to be successful in new models of care
  • Continuously provide feedback to Program Director in the areas of program content, relevance and effectiveness, as well as needed advances in and viability of program area
  • Travel throughout the United States, and its affiliated territories (up to 25% of the time) required

Required Skills and Experience

  • Clinical background highly desired (e.g., MD, NP, CNM, PA, RN, LCSW, LPN)
  • Bachelor’s degree required; MPH, MBA or related discipline preferred
  • 5-10 years of experience as a consultant and/or with designing and implementing improvement projects in health centers or health care systems serving Medicaid and uninsured populations
  • Experience managing multiple simultaneous projects with supervision involving cross-functional product teams within budgetary and schedule constraints, including addressing competing priorities for yourself and project teams
  • Ability to market and land business through understanding the needs of potential clients and creating products and services that meet those needs
  • Experience directing internal and/or external project teams, including resolving conflicting views
  • Experience effectively facilitating/mediating for teams and ability to manage team dynamics
  • Self-motivated to maintain awareness of latest industry trends and practices and ability to apply new knowledge to project work, product design, and the development of resources for clients
  • Strong teamwork, communication and interpersonal skills; ability to work effectively as a team member
  • Passionate about supporting healthcare and community based providers to be able to provide high quality care for patients
  • Expertise in the operational needs of healthcare organizations that want to provide coordinated, person-centered care and an understanding of how to help organizations integrate services and train staff to improve outcomes and reduce cost, particularly for vulnerable patient populations.

We offer a competitive salary and comprehensive benefits package. For immediate consideration, please email your cover letter, resume and salary requirements to: employment@pcdc.org with “Senior Program Manager Performance Improvement” in the subject line.

PCDC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, gender identity or expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, age, disability or handicap, veteran status, marital status, pregnancy, genetic information or any other characteristic protected by applicable law.