Program Director – Population Health Management

Company Overview

Primary Care Development Corporation (PCDC): Catalyzing Excellence in Primary Care 
Quality primary care is transformative and a cornerstone of healthy, thriving communities. PCDC, a nationally recognized 501(c)(3) nonprofit organization, catalyzes excellence in primary care through strategic community investment, capacity building, and policy initiatives to achieve health equity. PCDC helps primary care practices improve delivery of care by providing affordable capital as well as a variety of training and technical assistance services. Since its founding in 1993, PCDC has assisted over 1,000 practices from more than 35 states, and has leveraged nearly $850 million to improve care in low-income communities.

PCDC’s Performance Improvement Practice partners with health care organizations, helping them understand their challenges, develop customized plans for change, define and achieve measurable outcomes and create lasting and sustainable impact for their organizations and those they serve. Some of our areas of expertise include:

  • Primary Care Services Integration
  • Primary Care Practice Operations
  • HIV Prevention Capacity Building
  • Population Health Management

PCDC’s Population Health Management program works with health care organizations to implement strategies and improve staffs’ ability to address the medical, behavioral, and social issues of their panel of patients, particularly those of high risk, high need individuals through practice transformation processes and outcomes. Our team offers individualized coaching, facilitates learning collaboratives, provides consulting, leads quality improvement projects, develops curriculum and delivers training programs designed for our client’s needs. Our goal is to transform primary care organizations by building their capacity to manage their patient population. Our particular expertise is to support or develop care management and care coordination programs that provide integrated, team-based care, so that practices are better able to provide high quality care, thereby improving the health of their population, and reducing overall cost of care.

Position Overview

The Program Director in the Population Health Management program is passionate about supporting primary care transformation, helping health care and community based providers to be able to improve systems that support the delivery of high quality care for patients. S/he has expertise in primary care operations and person-centered coordinated care processes and is able to help health care teams understand how to integrate medical, behavioral health and care management services. S/he also has expertise in developing training for practice staff that work to risk stratify panels, identify high risk patients, and provide care management and coordination. The Program Director understands how healthcare’s shift to value-based payment models requires organizations to focus on improving care and engagement of high risk/high need individuals. Strategies such as employing a population management approach, implementing team-based and integrated care models, quality improvement, and addressing the social determinants of health are all methodologies with which the Program Director should be familiar.

Program Directors within PCDC’s Performance Improvement Practice are senior managers responsible for designing and leading projects, developing new business, managing multiple projects, supervising teams, and providing subject matter expertise inside PCDC and for its clients. Program Directors report to the Managing Director of PCDC’s Performance Improvement Practice.

Primary Responsibilities

  • Establish the vision for the program area.
    • Understand and maintain awareness of the changing healthcare landscape including the evidence base, reimbursement reform and delivery system transformation.
    • Create and supervise the development of services, coaching, curriculum and trainings that meet the needs of PCDC’s clients as they move towards providing population health management, including more coordinated, integrated care and focus on high need individuals.
  • Lead existing projects and develop new and related projects.
    • Allocate and manage staff members assigned to these projects.
    • Develop and manage the program budget in cooperation with the Managing Director and Operations Manager.
    • Ensure high quality of work and supervising staff.
  • Develop new and repeat business within the program.
    • Perform outreach to previous, current, and prospective clients as well as assess client satisfaction both during and after engagements.
    • Write proposals to potential clients and funders, including consulting proposals and grant applications.
    • Position themselves and PCDC as a subject matter expert to both generate business and support PCDC’s thought leadership through seeking out speaking engagements at conferences, writing blog posts and reports that demonstrate our knowledge in the area of Population Health Management.
  • Supervise projects within designated program areas.
    • Design and lead multiple projects. This includes creating consulting service delivery models, managing the day-to-day execution of projects, and identifying and mitigating risks to project success.
    • Manage staff who manage projects within the program area.
    • Develop or comply with evaluation methods for programs and projects.
    • Guide and mentor team members, promoting their professional development, and contributing to performance appraisals.
  • Develop and execute department strategy in cooperation with the Managing Director and other Program Directors.
  • Develop departmental policies and procedures in cooperation with the Managing Director and other Program Directors.
  • Work across PCDC business lines in collaboration with other units, including the Communications team to develop and maintain collateral and other materials relevant to the unit, and the Advocacy team to ensure that policy issues with regard to Population Health Management are flagged and addressed.
  • Develop and maintain partnerships and relationships with key stakeholders in the health care community at the city, state, and national level.
  • Participate in enterprise-wide strategy and implementation work groups as needed.
  • Other duties as assigned.

Required Skills & Characteristics

  • Working effectively both as a team member and on individual efforts and timelines.
  • Ability to manage a business unit/multiple lines of business, while also leading and working on one or more projects.
  • Leading project teams through highly intensive, long-term, large-scale project work.
  • Subject matter expertise in current and emerging primary care delivery models for population health management including Care Management, Care Coordination, Care for Complex Individuals, Integrated/Team-Based Care, Risk Stratification, and Patient Centered Medical Home principles.
  • Understanding of adult learning theory and methodology, interactive and experience based learning, and healthcare education and curriculum design.
  • Strong communication skills, including the ability to create presentations, speak publicly; work with a wide array of client staff from executives to front-line staff.
  • Familiarity with the healthcare policy environment and payment reform initiatives, particularly in New York State.
  • Project design and management; facilitating a client team to a successful outcome on a project; teaching/training curriculum; public speaking; creating useful templates and resources for clients and staff; quality improvement methodologies, event facilitation (for example, learning sessions); writing comprehensive reports and other documents; negotiating contracts; serving as liaison between PCDC and client executives; and evaluating project success.
  • Skilled in the use of software required to perform job duties, including Microsoft Word, PowerPoint, Excel, Go-to-Meeting and Dropbox.

Experience & Education

  • Required
    • 7-10+ years of experience in health care, preferably primary care
    • Experience managing projects in health care quality improvement, performance improvement, and/or practice transformation.
    • Experience with programs and care models for high risk individuals as well as Medicaid and uninsured populations.
  • Preferred
    • Master’s Degree in a relevant field (e.g., MPH, MBA, MSW, MSN)
    • Clinical experience: Nursing, Behavioral Health or Care Management strongly preferred
    • Experience working as a consultant in health care.

To Apply

We offer a competitive salary and comprehensive benefits package. For immediate consideration, please email your cover letter, resume and salary requirements to: employment@pcdc.org with “Program Director — Performance Improvement” in the subject line.

PCDC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.