The Opportunity

Primary Care Development Corporation (PCDC) is seeking a Managing Director for its Performance Improvement Practice. This represents a rare opportunity to join in a key leadership role at a time when the primary care sector is expanding and transforming through local, state, and national initiatives. The Managing Director will chart and lead the growth strategy and build key relationships with both current and new clients and partners around the country.

PCDC’s Performance Improvement Practice provides consulting, training and coaching services to help practices assess, plan, and transform their delivery of care to provide a model that is team-based, patient-centered, evidence-based, accessible, outcomes-oriented and sustainable.

Organizational Overview

Primary Care Development Corporation is dedicated to expanding and transforming primary care in underserved communities to improve health outcomes, lower health costs and achieve health equity. PCDC has three primary operating divisions: the Capital Investment group, the Performance Improvement practice, and the Advocacy and Communications division. These three operating divisions, along with our administration, finance and development groups, collaborate closely to create and maintain a synergy that is directly responsible for PCDC’s unique leadership position in the market and industry. PCDC’s staff is highly regarded nationally for their expertise in their respective areas of responsibility. The organization is governed by a distinguished 24-member Board of Directors, and receives strategy and policy advice from an equally distinguished corporate Leadership Advisory Council.

Position Summary

The Managing Director leads and directs PCDC’s Performance Improvement practice (PI) which currently has three main program areas: Population Health Management, Healthcare Practice Operations, and Primary Care Integration. This position reports to the CEO and COO of PCDC. Key areas of accountability include: strategy, business development, project execution and quality, and practice operations. The Managing Director is a member of the senior leadership team and works with other team leaders and department staff to ensure consistency and coordination across the organization in strategy, decision making, corporate roles and responsibilities, policy, messaging and operations — all to ensure fulfillment of PCDC’s mission and vision. This includes reporting regularly to PCDC’s Board of Directors and the Board’s PI Committee.

Responsibilities

  • Lead PI Vision, Strategy, and Implementation
    • Develop both long- and short-term strategic direction for the PI practice consistent with PCDC strategic plan, goals, objectives, and quality standards o Set quantifiable, achievable key performance indicators and manage to them
    • Continuously monitor environmental influences and stay up-to-date with subject content as it relates to the mission of PCDC, program development, and sustainability of the practice
    • Lead staff planning and capacity management; work with each PI Program Director to support growth of program areas including assessing staffing needs, training needs, infrastructure and operational support
    • Develop and manage annual PI financial plan and fiscal budget – ensuring to deliver against financial goals
    • Support PI Board Committee
    • Work across teams and with the senior leadership to ensure the fulfillment of PCDC’s enterprise-level strategic directions, programs, and key performance indicators
  • Lead Business Development
    • Lead and direct business development opportunities, including identifying, managing, cultivating, negotiating and securing business through paid client engagements, government contracts, and philanthropic funding
    • Oversee all client proposals, project budgeting, grant proposal and contracting processes
    • Develop, foster and leverage key stakeholders and potential partners
  • Plan the PI Program Products and Offerings – In conjunction with Program Directors, the Managing Director will:
    • Plan the creation, content, scope, and successful delivery of programs, including developing short and long-term goals to achieve successful PI and client outcomes
    • Provide and promote high standards of professionalism, integrity and leadership, both within and outside the organization, representing PCDC’s mission and standards
    • Integrate continuous quality improvement into PI work and culture, including designing a program evaluation framework to assess strengths and weaknesses, and to enable public reporting of impact and outcomes
  • Lead talent development and management of the PI staff
    • Assess PI staff expertise and skills to match market needs and opportunities
    • In consultation with Human Resources and PI Program Directors, recruit, interview, hire and orient well-qualified program staff
    • Through Program Directors, ensure effective supervision of program staff by providing direction and feedback
    • Support PI staff in the execution of their work and the development of their skills
    • Implement talent management processes and systems
    • Mentor, support and develop staff
  • Leadership on Needs of Safety Net, Primary Care Providers
    • Identify opportunities and represent PCDC as an expert in performance improvement and in understanding the needs of safety net providers by giving presentations, public speaking engagements, and participating in panels
    • Develop a strategy with each Program Director to support and strengthen the external-facing strategy of their program area and ensure the quality of PI staff presentations and communications

Qualifications

  • Master’s degree in a related field (e.g., MPH, MPA, MBA) or clinical professional degree (MD, DO, NP, PA) strongly preferred
  • At least 10 years progressive management and/or consulting experience with a minimum of 7 years’ experience in health care
  • Strategic thought leader with proven track record in strategic planning and the implementation of a strategic direction
  • A demonstrated track record in business development from a variety of sources, including paid client work, private philanthropy, and government grants and programs
  • Demonstrated program management experience managing multiple complex programs and projects and direct them toward successful outcomes
  • Demonstrated experience in negotiation, problem identification, and resolution
  • Very strong interpersonal, collaborative and working relationship skills to work effectively with organization leadership, clients, healthcare executives, colleagues, and industry peers, and build networks and partnerships outside the organization
  • Strong leadership and team-building skills, especially a demonstrated ability to lead, inspire and manage a highly results-oriented, diverse and quality-focused team
  • Driven, results-oriented, entrepreneurial, creative and flexible, and willing to work hands-on in a fast-paced, growing organization
  • Excellent communication skills especially the ability to write and present compelling proposals, presentations, and publications, and represent the organization to industry leaders, agencies, external clients and other constituents
  • Solid budgeting and fiscal management skills
  • Genuine interest in healthcare policy and reform, understanding of the bigger picture of the movement, and a strong desire to dive into the details.
  • Demonstrated commitment to PCDC’s mission of supporting primary care in underserved communities
  • Comfortable with ambiguity and change
  • Willing to travel

To Apply

We offer a competitive salary and comprehensive benefits package. For immediate consideration, please email your cover letter, resume and salary requirements to: employment@pcdc.org with “Managing Director, Performance Improvement” in the subject line.

PCDC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.