Obtaining Patient-Centered Medical Home Recognition: A How-To Manual

This manual is a step-by-step guide to assist your organization to apply for and obtain recognition as a medical home through the National Committee for Quality Assurance (NCQA) 2008 Patient-Centered Medical Home program. Essentially, the NCQA recognition process evaluates an organization's development and implementation of the systems necessary for the provision of patient-centered care. NCQA measures how effectively your team uses health information technology (HIT), establishes channels to coordinate care, redesigns office practices and, ultimately, provides preventive services and clinical care to patients when and how they want it.

This manual will help you to understand the individual components of the NCQA survey process. However, NCQA recognition is only one step in a larger process of transforming your health center into a true PCMH, where patients' needs and interests are prioritized at all times.

Please note, this publication has not yet been updated for NCQA 2011 PCMH Standards; see Appendix 6 for PCDC's 2011 NCQA PCMH self-assessment tool.

Content:

Full-text (PDF): "Obtaining Patient-Centered Medical Home Recognition: A How-To Manual"

Additional Tools and Resources:

Appendix 1: Briefing: Outcomes of Implementing a PCMH: A Review of the Evidence on Quality, Access & Costs from Recent Prospective Evaluation Studies

Appendix 2: PowerPoint template for Communicating with Staff

Appendix 3: PowerPoint template for Communicating with Board

Appendix 4: Team Selection Grid

Appendix 5: Team Charter Template

Appendix 6: Baseline PCMH Self-Assessment Tool original assessment tool with binary selection (updated for 2011 standards)

Appendix 7: Project Calendar Template

Appendix 8: Documentation & Data Needs Grid

Appendix 9: Additional PPC-PCMH Elements to Implement Grid

Appendix 10: Additional HIT Needs Grid

Appendix 11: Action Plan Template

Appendix 12: Quick Reference Grid by Element

Appendix 13: NCQA PPC-PCMH Companion Guides