Translating Evidence Into Practice Helene Kopal, MPA, MPH; Rachel Sacks, MPH; Donna Shelley, MD, MPH PCDC, 2012 This manual provides step-by-step guidance for medical directors and senior leaders at primary care organizations to implement quality improvement initiatives.

---

Business Continuity Plan Toolkit PCDC, 2011 This toolkit, available in early January 2012, helps providers develop a personalized business continuity plan.

---

Developing and Running a Primary Care Practice Facilitation Program: A How-to Guide Lyndee Knox; Erin Fries Taylor; Kristin Geonnotti; Rachel Machta; Jung Kim; Jessica Nysenbaum; and Michael Parchman Agency for Healthcare Research and Quality, 2011 This how-to guide was developed by the Agency for Healthcare Research and Quality to support organizations interested in starting a practice facilitation (PF) program for primary care transformation.

---

Patient-Centered Medical Home & Meaningful Use Criteria Crosswalk (CTuA1) Author(s): Peter Cucchiara Presented at the Community Health Institute (CHI) & EXPO, 2011

---

Reaching Critical Mass for Medical Home/Meaningful Use Author(s): Peter Cucchiara ; Lisa Perry (CHCANYS) Presented at the Community Health Institute (CHI) & EXPO, 2011

---

NCQA 2011 Medical Home Assessment Tool Author(s): Deborah Johnson Ingram PCDC, 2011 PCDC developed this self-assessment tool to help providers and staff navigate the National Committee for Quality Assurance's Patient-Centered Medical Home 2011 recognition process.

---

Creedmoor Campus Emergency Management - 1st Annual Conference PCDC; New York City Department of Health and Mental Hygiene, 2011 This conference is designed for leaders and emergency planners.

---

Obtaining Patient-Centered Medical Home Recognition: A How-To Manual Cari Reiner, MPA; Rachel Sacks, MPH; Regina Neal, MS, MPH PCDC, 2009 PCDC’s How-To Manual offers a comprehensive project management framework for providers and practices seeking medical home recognition from the NCQA.

---

Case Study: Advanced Access Learning Collaborative at Union Health Center Pamela Gordon, MA; Matthew Chin, MPA The Commonwealth Fund, 2004 This case study examines how a health center dramatically redesigned its patient visit process.

---

Case Study: Revenue Maximization Program at Brownsville Multi-Service Center Pamela Gordon, MA; Matthew Chin, MPA The Commonwealth Fund, 2004 This case study chronicles the Brownsville Multi-Service Family Healthy Center's (BMS's) effort to collect revenues efficiently throughout the entire collection process.

---

Case Study: Redesigning the Patient Visit at Jerome Belson Health Center Pamela Gordon, MA; Matthew Chin, MPA The Commonwealth Fund, 2004 This case study documents the rigorous six-month redesign of the patient visit process at the Jerome Belson Health Center in the Bronx.

---

Case Study: Marketing and Customer Service at Urban Health Plan Pamela Gordon, MA; Matthew Chin, MPA The Commonwealth Fund, 2004 This case study provides insight into how a South Bronx health center adapted targeted marketing practices and by doing so was able to increase and sustain patient volume in a competitive environment.

---