Practice Redesign
Enhancing access and patient experience by operating leaner and smarter.
Responding to the stress of large patient panels and little resources, many practices are reorganizing to underscore a team-based effort that emphasizes panel management, patient registries and data capture. Instead of managing around a 15 minute visit, practices manage according to patient needs. This approach helps maximize time and patient flow by delegating tasks efficiently, incorporating alternative visits, and leveraging health IT.
With PCDC's support, hundreds of practices have achieved an average 50% reduction in cycle times, 25% improvement in practice efficiency, reduced no-show rates by 67%, achieved same day access, eliminated overbooking, and reduced appointment backlogs by one week.
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Practice Redesign Services
Care Team Development
- Structure care teams, including responsibilities and workflows
- Incorporate role of nurses, pharmacists, PCAs or MAs
- Implement alternative visits, including telephone/e-mail consultations, group visits, and patient self-management
Appointment Availability
- Re-engineer schedules & processes for open access, eliminate overbooking and reduce no-shows
- Optimize provider capacity and moderate demand via care team and new processes
- Establish right-sized patient panels
Reduce Patient Visit Wait Times
- Coach leaders and staff
- Establish goals and select a change team
- Train change team to self-assess, i.e., record and track baseline cycle times and patient visit flow
- Support implementation of new patient visit flow, including testing and refining
